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FAQ

1. Where do you deliver?
We offer shipping to all countries worldwide. Shipping rates as per the table below:


Countries Shipping Rates (Up to 1kg)
West Malaysia RM 8.35
East Malaysia RM 17.05
Singapore & Brunei RM 39.85
Hong Kong RM 58.70
Australia RM 72.85
North America RM 109.05
United Kingdom RM 106.05
EU RM 106.05
China RM 72.05
South East Asia RM 62.05
Korea & Japan RM 72.05
Middle East RM 102.05

2. How long does delivery take?
Local delivery is within 1 to 3 working days. International delivery will take 3 - 5 working days. 

3. Oops! The item I received is faulty!
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to contact@muca.com.my We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the following form:
a. Via Paypal
b. Via Credit/Debit Card
c. Via Bank Transfer

4. I received an incorrect item.
Do let us know immediately via email at contact@muca.com.my com along with your order ID and we’ll get it sorted out for you. 

5. An item is missing from my order.
Oh no! But not to worry! Send an email to contact@muca.com.my with your order ID and we’ll have it shipped out to you ASAP!

6. Can I cancel my order?
Yes, you can but you will need to email us at contact@muca.com.my as soon as possible. If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the following manner:
a. Via Paypal
b. Via Credit/Debit Card
c. Via Bank Transfer

7. What are your standard terms & conditions for sales using codes?
- For registered members only.
- Applicable once only in a single receipt.
- Discount codes cannot be combined.
- Cash vouchers and store credit are not exchangeable for cash.
- Muca Wellness Sdn. Bhd. has the rights to amend their terms & conditions at any time. 

For further queries or questions kindly email: contact@muca.com.my